Triple Zero Victoria Act and Ministerial Authorisation
Section 63 of the Triple Zero Victoria Act 2023(opens in a new window) sets out obligations for the treatment of confidential information that is acquired by Triple Zero Victoria in the performance of its functions. ‘Confidential information’ means any information related to call taking and dispatch services or operational communications services provided by Triple Zero Victoria. The law restricts how Triple Zero Victoria, its employees, and others can access and use confidential information.
Triple Zero Victoria may disclose confidential call audio to a party of the call with the express consent of any other relevant person(s) or organisation(s) identified in the call. If the relevant person/organsitaion does not consent to the call being disclosed, then Triple Zero Victoria is unable to disclose the call audio. In some cases, it may be possible to disclose call audio with personally identifiable information redacted.
Requesting Triple Zero audio recordings
Triple Zero Victoria has limitations on the information it can share and the people it can share it with.
To request a triple zero call audio recording, you need to be:
- the person who made the call (or their legal guardian or agent), or
- the lawful guardian or next of kin of a person who made a call, who is either a child or is deceased, or
- a person who is a subject of the Triple Zero Victoria call where the caller has provided consent or cannot be identified.
Proof of identity
- To access triple zero call audio, you must provide valid photographic proof of identification. If the request is related to you, you'll need to submit a copy of your photo ID (such as your driver's license or passport) as proof of identification.
- If you are the lawful guardian or a next of kin, you will need to provide your identification and proof of your relationship, such as a death certificate or a child’s birth certificate that includes your name on the document.
- If you are not the person who made the call, then you should (if you can) provide proof of identification from the person who made the call and that person’s written consent to release this information.
- If the call relates to you, but the caller is unknown to you, Triple Zero Victoria may be able to contact the caller to obtain their consent to disclose the call. If written consent is not received, the call cannot be released.
- After filling in the Audio Request form on this page, email a copy of the relevant proof of identity to FOI.Requests@triplezero.vic.gov.au. Please include the reference number you received via email after completing the form.
How to submit a request
- Before completing the form, please ensure you have all the information relating to the call that will enable us to locate the event and consider release. This includes:
- date and time of call
- location of event including street and suburb (call audio requests limited to triple zero calls in Victoria only)
- telephone number used to call triple zero (if known)
- caller and requester identification document
- next of kin authority, proof of relationship or death certificate (if relevant)
- consent of any person that is identified in the call, including the caller (if known).
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- Complete the form at the bottom of this page. Please note:
- You can’t include/send documents via the form.
- Once your request is lodged you will receive an automatic reply with an “INF number”. Please check junk folder if you do not receive a response back.
- Reply back to the email with your proof of identity documents.
- If you need to contact us, email FOI.Request@triplezero.vic.gov.au(opens in a new window) or call (03) 9259 3737(opens in a new window).
Information for law firms requesting information
To make your request quicker for us to process, please provide Triple Zero Victoria with as much information as possible about the call you are requesting, including:
- date and time of call/incident
- location of call/incident
- brief description of the incident
- whether your client is the caller
- what number your client called from
- whether your client agrees for their name and involvement in the event to be released to a third party for the purpose of consultation.
- a signed and dated authorisation from your client that specifically addresses the details of your request. An authorization that only mentions "health information" is not enough
- any information they know about the caller, such as their name and the phone number they called from, if your client was not the caller.
- If you have an urgent request due to a court date or any other important reason, please let us know and include relevant documentation when submitting your request.
Other ways to request information
If you need information relating to the actual services that attended an event, consider making a Freedom of Information request to the agency:
- Victoria Police – Freedom of information
- Ambulance Victoria – Freedom of information
- Country Fire Authority (CFA) – Freedom of Information
- Fire Rescue Victoria (FRV) – Freedom of Information
- SES Victoria – Freedom of information
- Court matter – consider issuing Triple Zero Victoria with a subpoena to produce the call audio. Victoria’s court websites have links to the appropriate forms.
Fill in the form
Audio request form
Updated