Triple Zero Victoria provides 3 key services to the Victorian community and our emergency service partners:
- Emergency Communication Services (ECS)
- Emergency Communication Information Services (ECIS)
- Emergency management services, in conjunction with Emergency Management Victoria.
Triple Zero Victoria also manages emergency markers that can be found in locations without set addresses, such as beaches, parks and trails.
Emergency Communication Services
Triple Zero Victoria’s dedicated workforce of specialist emergency call-takers and dispatchers are ready to help Victorians when they need it the most.
Triple zero is enabled by Triple Zero Victoria’s Emergency Communication Services (ECS), with dedicated teams of call-takers and dispatchers operating 24 hours, 7 days a week, 365 days a year. ECS engages the Victorian community via a range of channels to receive and manage requests for emergency help.
Triple Zero Victoria works with Ambulance Victoria, Fire Rescue Victoria, the Country Fire Authority, Victoria Police and Victoria State Emergency Service to respond to sensitive, time-critical and life-dependent emergencies, providing resources and assistance.
Triple Zero Victoria also provides call-taking and dispatch for non-life-threatening emergencies involving storm or flood, and additionally manages non-emergency operational matters and services such as non-emergency patient transfers.
Non-emergency patient transport
Triple Zero Victoria manages call-taking and dispatch for Ambulance Victoria, including non-emergency patient transport. This patient transport service helps ensure more emergency ambulances are available to respond to genuine, time-critical medical emergencies. In 2021–22, close to 200,000 of these events were booked and dispatched.
This is done using contracted non-emergency patient transport (NEPT) partners as well as Ambulance Victoria's in-house clinic car and stretcher services. It is in compliance with the NEPT regulations that stemmed from the Non-Emergency Patient Transport Act 2003.
Further information is located on the Ambulance Victoria website under Non-Emergency Patient Transport.
Emergency Communication Information Services
Triple Zero Victoria provides community safety through 24/7 Emergency Communication Information Services (ECIS), which support emergency services organisations as they respond to Victorians’ needs.
ECIS provides the expertise and technology that maintains and improves Triple Zero Victoria's innovative technology-based services and digital channels, with a key focus on data management and intelligence.
Triple Zero Victoria’s secure intelligence information and communication channels are used in real-time and as a strategic tool, informing and improving community safety and health, and supporting tens of thousands of emergency field responders.
ECIS also operates a complex, state-wide radio infrastructure which supports a broad set of communications channels and intelligence systems. In 2021–22 this infrastructure enabled over 2.8 million calls for assistance, 23 million radio calls, 570,000 data transactions, tens of thousands of fire alarms and 1.4 million emergency alert messages.
Emergency Services Partner Communications
Triple Zero Victoria provides specialist technical and operational management of the State’s operational communications service agreements supporting Victoria’s law enforcement and public safety organisations. We also provide service leadership and delivery of critical communications in partnership with the Department of Justice and Community Safety and Emergency Management Victoria.
These communications services are known as the Metropolitan Mobile Radio Service (MMR) and Regional Mobile Radio (RMR) service; the Mobile Data Network (MDN) and the state-wide Emergency Alerting System (EAS).
Metropolitan Mobile Radio (MMR)
The MMR network is a secure digital radio system which provides high quality, reliable voice communications for Victoria Police, Ambulance Victoria, Victoria State Emergency Service, Corrections Victoria, Life Saving Victoria and Fire Rescue Victoria over the greater Melbourne region. The network also forms an important part of Triple Zero Victoria’s Call-taking and Dispatch (CTD) operations. The MMR service includes over 250 radio dispatch consoles and 12,000 radio terminals.
Regional Mobile Radio (RMR)
The RMR network is a secure digital radio system closely integrated with the MMR network and provides high quality, reliable voice communications for the Country Fire Authority, Fire Rescue Victoria, Victoria Police, Ambulance Victoria, Victoria State Emergency Service, Corrections Victoria and Life Saving Victoria across regional and rural Victoria.
Mobile Data Network (MDN)
The MDN is a secure digital data system integrated with Triple Zero Victoria’s Call-taking and Dispatch (CTD) system. It enables the communication and transmission of essential dispatch information, status and location data for Ambulance Victoria resources. The MDN service includes an operational fleet of in-vehicle mobile data terminals, tablet devices and data-supported radio terminals across the greater Melbourne region.
Emergency Alerting System (EAS)
The EAS is a state-wide dedicated mission-critical messaging system which enables the CFA, FRV, VICSES and Ambulance Victoria staff and volunteers to be alerted simultaneously to incidents and provided with text messages through pagers.
Managed Device Service (MDS)
The Managed Device Service is a vendor-neutral purchasing, asset management and support service for radio terminal equipment operating on the MMR and RMR radio networks (see above). The MDS currently supports several thousand radio terminals in use.
Emergency management
Triple Zero Victoria, in conjunction with Emergency Management Victoria and private industry, provides critical communications capabilities, intelligence and data across federal, state and local governments. We communicate as one to resolve both localised and large-scale emergency events for Victorians and our interstate counterparts on the New South Wales and South Australian borders. Leveraging a vast range of experiences and capabilities, we provide timely and precise provision of community intelligence, field responder intelligence and communications capabilities, in partnership with Emergency Management Victoria.
Emergency management focuses on business preparedness, response and recovery. This service concentrates on our pandemic response, prepares Triple Zero Victoria for the bushfire season and other significant areas that require a planned and coordinated response.
Emergency markers
Emergency markers are designed to pinpoint your exact location in public open spaces or an area that may otherwise be hard to define. They are located in public areas such as national parks, cycling tracks, river trails, reserves, gardens and racecourses.
Triple Zero Victoria has more than 3,220 emergency markers that call-takers can use to specify a caller's location in an emergency.
For further information on the emergency markers program, please email the team at emergencymarkers@rapidmap.com or call (03) 9466 5200.
Emergency markers can also be incorporated into other types of signage, within specific guidelines.
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